Terms and Conditions:
By booking with us, you acknowledge that you fully understand and accept the terms of this policy.
Double Room: $120 plus 12% HST
Single Room: $90 plus 12% HST
OFF-SEASON RATES: Enquire about
weekly and monthly off-season rates from October 1st to March 31st (excluding holidays)
A $40.00 credit card deposit is required to confirm your reservation (a charge will be made on your credit card when the booking is taken). The remaining balance will be charged to the same credit card the day you arrive. For deposits, we only accept VISA and MASTERCARD. (We also accept final payment by cash or cheque.)
Tax - All rates and fees (including cancellation fees) subject to the 12% HST.
A reservation request does not constitute a reservation until we contact you to confirm a booking and your credit card deposit has been processed.
CANCELLATION POLICY
Due to our intimate size, cancellations affect us greatly Deposit and cancellation policies are generally less forgiving on Island than those of hotels or B&B’s in urban areas, as a last-minute cancellation may mean a significant loss to our somewhat vulnerable, remote island business, especially in the high season. (That said, we try to be as understanding as we possibly can be, depending on the circumstances.)
MORE THAN 30 DAYS WRITTEN NOTICE (by e-mail with delivery/read request, Fax or Mail [allow at least 2 weeks for mail to arrive from outside of Canada] prior to your arrival date) your deposit is REFUNDED, minus a processing fee of CDN $25.00 + HST.)
30 DAYS OR LESS notice prior arrival: no refund. The $40 charged to your credit card is non-refundable unless we are able to re-rent the room for ALL the cancelled days (a processing fee of CDN $25.00 + HST will apply in that case).
EARLY CHECK-OUT: No refund. The nights you have reserved are guaranteed exclusively for you. However, should we be able to rebook ALL those nights, we will be pleased to credit you back (a processing fee of CDN $25.00 + tax will apply in that case).
DELAYED ARRIVAL: No refund with the exception of cancellation due to weather (in the event of the ferry or plane not making it to the Island.) In all other circumstances, should we be able to rebook ALL those nights, we will be pleased to credit you back (a processing fee of CDN $25.00 + tax will apply in that case).
NO-SHOW OR SAME DAY CANCELLATION: No refund. However, should we be able to rebook ALL those nights, we will be pleased to credit you back (a processing fee of CDN $25.00 + tax will apply in that case).
IMPORTANT: We highly recommend that you contact your travel agent or credit card company regarding trip cancellation insurance to cover refund of accommodations costs in case of unforeseen changes to your plans (such as, but not limited to, delays, strikes, closure of air space, death in family, etc.).
Your own insurance is the only way to get a refund after the 30 days prior to arrival period.
If you are entitled to a refund: In ALL CASES refunds of Deposits can ONLY be refunded to the SAME Credit Card used for the deposit (due to the large amount of scam attempts, unfortunately).
Thank You
CBGH Staff
